ON-LINE UTILITY PAYMENT OPTION

The City of Lebanon utility customers now have the option of paying their utility bills with a credit card over the Internet. Additionally, customers may select to have their utility bills emailed to them as opposed to having them mailed to their address. Getting started is easy, just click on the on-line utility payment link. You will need your utility account number and previous utility bill amount to get set up. The City accepts both MasterCard and Visa transactions.

The City’s on-line option will allow customers to view their current utility bill, payment history, and usage history with a click of the mouse. We are pleased to provide this service to our customers. Please contact the Service Department at 932-3060 if you have any questions.

Automatic Bill Payment through
ACH Deduction

The City of Lebanon now offers customers the option of paying their utility bill electronically. Funds are transferred from the customer's checking account directly to the City to pay for all services that are on the City's utility bill.

Click on the link below for answers to our most frequently asked questions.

• How do I sign up for electronic payments?
• When are the bills paid?
• How does it work?
• How can I be sure that the bill was actually paid?
• Will I receive a notice of payment due from the City of Lebanon each month?
• If I don't have a check or receipt, how can I prove I have paid my bill?
• What if the amount of the payment notice from the bank is incorrect or I want to dispute my bill?
• What if I no longer want to pay my bill by electronic payment?

How do I sign up for electronic payments?
Simply complete the authorization form and return it to the City along with a voided check. This will help ensure that your transactions are appropriately posted. Allow 2-3 months for processing and withdrawals to start. Continue to pay your bill via other methods of payment until a message appears on your bill showing the withdrawal of electronic payment.

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When are the bills paid?
Payments are deducted on the due date of your billing statement each month.

Note: If the due date is on a weekend or any other day that the bank is closed, the withdrawal will occur on the business day following the transfer date.

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How does it work?
The City of Lebanon's bank will instruct your bank to deduct the entire amount of your utility bill from your checking account. Your bank will deduct your payment amount and forward the payment electronically to the City of Lebanon's bank.

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How can I be sure that the bill was actually paid?
The payments will be shown on your monthly statement from your financial institution.

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Will I receive a notice of payment due from the City of Lebanon each month?
Yes. The City will continue to mail your utility bills to you as usual. However, in the message box on the bill it will clearly state that your account has been set up to have payments made electronically.

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If I don't have a check or receipt, how can I prove I have paid my bill?
Your monthly statement from your financial institution will include information on the payments that you have made, including the name of the payee, the amount of the payment, and the date it was paid.

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What if the amount of the payment notice from the bank is incorrect or I want to dispute my bill?
If you have questions or concerns regarding your bill or the amount due, you should contact the City Service Department at 933-7200.

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What if I no longer want to pay my bill by electronic payment?
You must notify the City Service Department 30 days in advance in writing that you want to stop paying your bills electronically.

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