CITIZEN SATISFACTION SURVEY
The Lebanon Division of Police is internationally accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) and has maintained this accreditation since 1986. The benefits of CALEA accreditation include greater accountability within the agency, reduced risk and liability exposure, stronger defense against civil litigation, staunch support from government officials, and increase community advocacy. CALEA requires that an accredited agency must be in compliance with nearly 500 individual professional standards. One such standard requires that the agency conduct a documented survey of citizen attitudes and opinions at least once every three years. The survey is designed to be used as a platform for organizational learning by asking specific questions about the quality of policing in the community. The survey questions and feedback will help us better serve you and the other citizens of Lebanon.