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Mission
Mission Statement
The mission of the Lebanon Department of Water, Wastewater, and Stormwater Operations is to enhance quality of life by providing excellent water, wastewater, and stormwater services at the best possible value to our customers while preserving water resources.

Vision
The Lebanon Department of Water, Wastewater, and Stormwater will be recognized as a public utility of the highest caliber in all aspects of its services and operations, through a commitment to and a demonstration of excellence in public service.

Values
Department values:
  • Customer / citizen service - We will provide water, wastewater, and stormwater services that are timely and serve the needs of our customers.
  • Innovation - We will embrace new and better ways of achieving quality results through creativity, inventiveness, and adoption of appropriate new technology.
  • Integrity - We will act in an honest, ethical, professional, and respectful manner with each other and our customers, take personal responsibility, and be accountable for achieving results.
  • Quality - We commit to implementing projects, programs, and processes that promote sustainability and meet the needs and challenges of the future.
  • Stewardship - We will act as wise and responsible caretakers and promoters of the financial, constructed, natural, and human resources entrusted to the department.
  • Teamwork - We will promote unity and cooperation among staff, as well as with our customers and stakeholders, in order to meet the common purpose of achieving the mission, vision, and work of the department.